Monday, October 27, 2008

Making a habit out of smart awareness

This time the lovely culprit is Leo Burnett Beirut for the Women's empowerment program.... What started as a teaser "Hakak", "Iradtak", "Masouliytak" (Respectively "Your right", "Your will power" and "Your responsibility") is revealed as "Hakik", "iradtik", and "masouliytik." Your right, your will power and your responsiblity - but all being addressed to females rather than males due to the transformation of the "a" in the word into an "i" by what is known as "kasra" in the Arabic language. Interestingly, the expression "khidi kasra" also means "make a habit out of it" and so the brilliant line "Khidi kasra wou harki el oumour" is a word play that says both "be addressed in the female form" and "make a habit out of taking things in hand." Hopefull, things will get stirred.

Wednesday, October 22, 2008

Ayman Hammed on branding, Arab values and passion

Ayman Hammed, General Manager of CB’a Memac Design Solutions, is soft-spoken but so determinate and passionate that, despite the quiet tone of voice the willingness to achieve for both CB’a Memac and the client automatically shines through. “Branding, an often too generic word he says. “There are so many aspects, at CB’a, we construct a personalized brand platform, understand and develop brand, retail, institutional or product territory solutions There are CB’a agencies in 25 countries and the beauty of it is that we all benefit from the Ogilvy and WPP market research tools and in our case, also are part of the Memac 360 approach.” “In the end, what we are looking for is activation. All the expertise of the agency creates a synergetic activation of the brands. Each tool contributes to make the brand alive: Be it in packaging, corporate Identity, operational Marketing, retail Architecture, digital, publications and even promotional goods.” When it comes to the mission of CB’a Memac, Hammed says that “A brand is complex, with its own personality & culture. These are the intangible elements that make the brand both unique on its market and difficult to figure out. We design… conceive and formalise the intangible elements defining the brand strengths and specificity, in a pragmatic, desirable and lasting way. We also function on the strategic… to rethink each contact point with the consumer in order to valorise, enrich and position the brand. A mission that accompanies the brand on its daily life: Repositioning and positioning, new concepts, portfolio management, activation, distribution & retail.” “We can andvise the client on his positioning v/s the competition and we try to combine the target audience the client has in mind with that we are suggesting.” Actually, Hammed hit a nerve when speaking about talking to the client and trying to juggle his needs, so further probing of the angle was required. “The client sometimes wants to say he is “the best” but let us face it” Hammed pauses for a while and then continues with the evident that seems to elude most clients, “there is nothing called “the best” there is simply the best in a certain segment. In the end the best you can hope for with certain products is not to be “the absolute best” which is unattainable but rather “the relative best.” People confuse low quality with low price, actually, what is being looked for is the highest quality in the low price segment. For example, Toyota Corolla has a premium price of 20% higher than the other Naturaly, you also need to differentiate from others through the use of a Unique Selling Proposition that would set you apart from the competition.” When asked about techniques such as Brand Wheel or SWOT (Strengths, Weaknesses, Opportunities and Threats) Hammed argues that “the techniques in themselves are value neutral. They merely tell you where you stand and how you can change people’s perception by knowing your current position and positioning in the consumers’ mind.” Considering how difficult sometimes clients can be with their self-centered image in the Arab world, Hammed is decisive in his answer – although without using the composed tone of voice – “There is no real answer about perception v/s reality, especially in the client’s mind, he has to come to the conclusion of who he is now and where he stands on his own. No point trying to tell him. We might sometimes offer techniques that would help him point out, but unless he discovers on his own, we can’t do anything. And of course, the client in the end will judge works, and so for us to be able to deliver, we need to be aligned on assumptions, otherwise we would never go into the creative phase. What is the point if we still cannot see eye to eye with the client about fundamentals. In the end in this case, better resign the business.” When trying to ask him about how he integrates Arabic heritage and identity in Arab companies, and how certain companies coming from the region such as Zain have nothing Arab about their image, Hammed seems a little in despair when he answers “well, Arabic values cannot be put everywhere. In the end good connectivity, good customer service and capacity of reach have nothing to do with Arabs. They are global telecommunication values for Zain and all other companies. In this case, I’d like to ask what’s so British about Vodafone? Nothing! No pipers, no nothing. But, naturally, if you speak of a hotel, then Arab generosity is a value one would display. It all depends on the product and product category in question.” Hammed even pushes the argument further and asks “In the end, what is being an Arab today? What does it mean? What is our identity? Why do we have to insert our values defensively everywhere?” Considering that positioning and repositioning are some of the major aspects of the work of CB’a Memac, Hammed notes that “if there is still positive residual brand value, good will for equity, if there are no permanent negative memories associated with a brand and if the brand is not “dead” in that perspective, then a certain salvaging and repositioning can be done. Gucci made its products scarce to drive the sales and the prices up, Starbucks is now going back to its old logo, some other brands pulled back of the market and repositioned, but just like under-exposure of a brand is a major defect so can be the case of over-exposure as in the case of French Conneciton UK which overplayed its FCUK gimmick so much that they produced two full collections without the use of the acronym to downplay it after so much exposure.” Hammed pursues “just like plants, overwatering is just like underwatering. Same for brands” “One has to have clarity of business purpose when dealing with brands be it extending, positioning or repositioning. Let’s take the example of Mercedes which was confronted with the choice of either to revive Maybach, or to buy Rolls Royce or Bentley. They found that Maybach still had good residual brand value so they revived it, whereas BMW looked at its legacy and found that there was nothing it could salvage there so it went to Rolls Royce and Volkswagen went on and bought Bentely.” Hammed finishes off saying “why are you here today?” addressing himself to me “isn’t it because you have passion for what you do?” Before I even reply he goes on and says “one needs passion to do work, and so do we, and without passion there is not excellent work.” No wonder CB’a Memac are going stratospheric then!

Running "the last mile" with claus Adams

As regional director of OgilvyAction Claus Adams is more reflective and strategic than the name of the company implies. Because even if the company is all about “action”, it is actually the strategic arm that gets the consumer there. Adams defines OgilvyAction as “the global activation services company for The Ogilvy Group. Focused on helping marketers win in The Last Mile, a term we have trademarked, OgilvyAction utilizes a discipline-neutral mix of communications services that connects brands with consumers at key moments of truth.” Adams stresses that “our global network of 59 offices in 47 countries to drive both sales and brand equity for local and global clients. OgilvyAction offers a wide spectrum of services including shopper & trade marketing, experiential marketing, digital activation, retail design and sports & entertainment sponsorship. Our client portfolio features more than 300 businesses and organizations around the world.” Adams defines “The Last Mile(tm) as the distance a consumer travels between an attitude and an action'. They develop communications which ensures that their clients.” He goes on to point that “studies show that anywhere between 40 - 70 percent of purchase decisions are made in the store, OgilvyAction enables marketers to cut through the clutter and reach consumers at key moments of truth, ultimately to influence their actions at the point of purchase.” Adams tries to investigate questions such as “what makes shoppers change their minds? What makes them pick this or that brand instead of what they originally planned? With 40,000 Stock Keeping Unit on an average supermarket, the end customer is looking for solutions. In the end our job is to get the shopper insight and change his behavior. After all shopper marketing is growing at 21% a year.” Adams reveals the OgilvyAction SDMIS (Shopper Decision Making In Store) and elaborates that the international study included “over 14,000 shopper interviews conducted in 700 retail outlets across 24 markets globally. The OgilvyAction study spanned five retail channels across six product categories to examine how shopper decisions differ across shopping channels, product categories as well as brands, and how those decisions vary by country and shopper profile.” “It is interesting how countries truly differ. For example, in Europe the average time of shopping is 22 minutes, in Saudf Arabia it is 1 hour 20 minutes!... One has to account for these severe differences. In Saudi Arabia for example, I have once seem the way not to do in-store communication. On the danglers there, where shoppers have all the time in the world to inspect, look and compare because shopping is becoming a family outing not just an act of necessity, instead of writing all the extra product information the consumer is looking for, they were placing the same packshots as the TV commercials. After all, in-store is not the ideal place for brand-building, it is the place to sell your product.” Adams goes on to point that “one of the most important opportunities for OgilvyAction is to capitalize on what we call Digital Last Mile Activation. Today a consumer's path toward a purchase decision can take place online, on the street and in the store. With each passing day, there is stunning new technology that allows us to connect, engage and influence in ways never seen before. We, for example, are leveraging digital technology to help our clients stay a step ahead.” Adams goes back to the retailer space point and says that “retailers are not stockists or warehouse anymore, they became a brand of their own. So each of our clients needs to adapt his marketing strategy to suit them. This naturally goes through some classic means such as the point of sale material but also includes some much more complex and new means. After all, the Monday Shopper is different than the Saturday shopper. On Monday people just go in and grab the item they were looking for and go out whereas on Saturday they have more to look at labels and compare.” When asked about how he applies these techniques on himself and whether he treats himself as a consumer, Adams replies “all the time. I write a list and try to figure out why I stuck to certain items and why I did not to others.” But like any good communication specialist, immediately he sidetracks the topic of himself and tries to go global in his insight “actually, a lot depends on who is doing the shopping. It is the tandem of shopper v/s buyer. Is it the mother shopping for her children? Is it the husband shopping by remote control orders from his wife? Also, giving the right information at the right time is very important. Places such as parking lots of supermarket or mall activation of customers before they go into the store, or even a test before they even go shop. In addition, the way one gets the information about the product plays a substantial role in the sale, is it through friends? Is it from reading? From POS?....” Adams asserts that “for OgilvyAction, it all starts with the awareness of a smaller target group and eventually we go up the shelf to “close the deal” and for this we collaborate with Memac on the 360 approach starting from the shelf presence and going on to TV with everything in between.” For the regional director of an action-oriented company, that’s indeed a lot of pondering and strategy.

Markus evans on customer customization and relationships

Markus Evans is certainly not your typical Brit. Anyone coming with notions of reserved, introverted and otherwise distant people will come to a shock. After all, being the regional director for the Middle East for OgilvyOne, Evans knows that the secrets of good communications: It all starts with the aggressive handshake – which, even though he has never seen you – make you feel he is already your buddy and it goes uphill from there. Evans drops some words to which he goes back frequently during the interview. One of them is “relationship” – and he talks about them better than Dr. Phil could ever do - the second is “customer customization” – and he is an expert at that – and the third is “Harley Davidson” - and instead of having visions of John Travolta and Company in Wild Hogs (i.e. Amateurs playing at bikers goofily) one look at Evans convinces you that he is the real deal. Trying to take charge of the conversation is Evans is a difficult task. He is after all, too forward, too knowledgeable and too interesting to have his sentences cut by questions. He begins by explaining that OgilvyOne is all about “insuring maximum engagement from the part of the consumer, it is all about one to one interaction, from the classic direct marketing which includes flyers, mail etc…. to new penetration into the digital media of Short Message System, emails etc….” Evan’s theory is that people actually want to hear from brands, and that everything at this point is geared towards “user generated content.” He gives the example of Swedish car manufacturer Volvo saying “if one gets a flyer by mail about the technical specifications of Volvo, even though that person is the perfect target audience, most likely he will toss it away. But if that same individual is offered to test a Volvo for a weekend and then is being asked what he thought about it, he will definitely give his input, tell us what was cool about it and what features he liked and what others he wanted improved. If he is given the possibility to upload that content on a website or be part of a forum he will jump on it immediately.” Evans continues “and it is way cooler for the customer to discover what is interesting, updated and new about a certain product that for the client to spoon feed him that. He must self-identify with the product and all of this is done not just independently as OgilvyOne but rather are part of an extended network of the Ogilvy companies including Memac, and our PR arm, our branding solutions, etc….” “In order to establish a relationship, people must feel that you genuinely want to reach out to them. For airlines for example, ask them if they prefer aisle seats or by the window ones, do they want a veggie meal, do they want to check online, are they interested in a discount at the destination hotel, or about the car booking…. Most of all, the process is intended at empowering the customer. And at the same time, the client – which in this case is Gulf Air – would have the right ammunition to target you with compelling communication.” Evans goes back to develop his concept of relationships and says “basically, if you engage with me I can deliver and be a good partner in the relationship if I know your needs.” Actually, when we address the client as OgilvyOne we say “forget the legacy, if you wanted to start a relationship now and today with your customer what would the ideal conditions for the relationship be. And we go one from there to compare the current ambiance of the relationship to the prospective and ideal one and make the necessary corrections to reach as close as possible the utopic conditions.” However, old ways of connecting and classifying consumers do not work any longer. Eventually “new divisions will have to be made, not according to age, gender and old criteria. A customized solution will have to be improvised that gathers consumers into groups through their needs and aspirations away from old socio-economic classes. This will allow the brand to anticipate needs and be proactive rather than retroactive.” Evans continues his argumentation by saying that in the end “we exchange better service with information and all of this is done through cost-effective media. The basis of a relationship is transparency; we need to tell the purpose of the survey and data gathering for the prospective customers. Those simple pieces of data serve to change the behavior of our client, of how he presents himself and the product whatever that product is.” Evans argues that “the process is worth it for the consumers when they realize that the consumer relationship has grown on trust, and when they receive better customized service, they will be ready to submit more data at a later stage. Naturally, we will not bother them with questions every week, but rather two or three times a year only.” In the end, the logic is simply for Evans “for the consumer, no one is more expert on you than you, and you are your own favorite topic of conversation” – naturally, this does not apply to Evans whose passion is other people apparently. Evans then goes on to detail the “positive Reinforced Behavior” model whereby after an initial approach from the client the consumer feels the difference in service, therefore his skepticism is inversely proportional to his new acquired level of satisfaction, and in effect the customer whose expectations from the process were so low finds himself pleased with the end result that he starts spreading word of mouth about the product in question. But Evans always goes back to “customer customization” as the ultimate solution, he gives several examples such as Harvey’s in Canada which serves an infinite combination of hamburgers and Starbucks which gives such an individually tailor-made coffee that every person can have his own coffee. “Starbucks offers a different subculture. An umbrella brand with many derivatives from music to coffee to organic seeds to fair trade to relaxed shops. It offers an image of social responsibility and so customers can self-identify with the brand and project their own values on it,” he notes. When confronted with the example of Levi’s which has tried to customize jeans on the net and ended up closing the website for financial reasons, Evans remains undeterred and says that “Levi’s mistake perhaps is that they did not know exactly who the audience which would have paid a premium price for the customization and offered it to a lot of people who were not interested.” He goes on to talk about Nike and the way they offered each individual the ability to stitch any word of their liking on the sneakers, naturally, I gently reminded his of the man who wanted the word “sweatshop” stitched – and he smiles rectifying me that in the end “the Nike problem was not of customization but of brand image.” “Today brands are in paradigm shifting propositions. For car manufacturers for example, they know they are facing increasingly complex consumers. The needs of mid-thrities middle-income families with two children are as diverse as their musical tastes. So for cars, sometimes these people need family cars, but in the weekend when the wife and the kids are away the father might need a small sports car. In the end the consumer wants a means of transportation that gets him to work during the week economically, safely and comfortably, but the needs might differ during certain days. So a company like Ford which has a huge spectrum of cars can adapt to such a client. But focusing on usership v/s ownership, many schemes can be created by paying a certain annual premium whereby the customer can have access to a different category of cars for a limited time of the year. In the end, perhaps the customer will have only one gala dinner per year, and he will therefore need a luxury sedan. My personal research shows that Rolls Royce depreciates by 1,800 Pounds a month…. So through understanding people’s needs many brands can come up with economically viable customizations.” Evans concludes. At this point, serious off the record talk about Harley Davidson begins between the author and Evans.

Shooting the medium....

In an recent email I have recieved, I got different interpretations of the Lebanese media about the same event. The original news is "A Lebanese citizen was killed by the flow of cars on the Beirut - Damascus road"... Now here's the different versions: For Al Manar (Either backed or totally owned by the hizbullah depending on the different sources) "The martyrdom of a Lebanese in a Mossad attack on the Beirut - Damascus road," Future Television owned by the Hariri Family and holding a major grudge on Syria headlines "The remnants of the security apparatus kills a citizen known for his opposition to the Syrian occupation" (Syrians remained for 15 years in Lebanon after the end of the war, practically having a political "carte blanche" from major superpowers), for the LBC - itself anti-Syrian - it becomes "The death of a citizen supporting the majority under the wheels of a bus with a Syrian license plate" (The majority in this case refers to the current anti-Syrian parliamentary block) for NBN - totally pro-Syrian - the news is best avoided and the news is "The fall of the Berlin wall" then New TV which is heavily flavored with communist ideas "The colonial capitalist American powers kills a Lebanese citizen" and finally for Tele Liban, known to do nothing all day but rerun (its otherwise brilliant) archive... there are no headlines, only the archive.

Monday, October 20, 2008

Nando's and the timeless timely creativity

Nando's has done it again! Beirut/NTSC is a fan of its ads (And at times, of its food).... Considering that lately, the ministry of interior has decided to enforce the driving rules including wearing a seatbelt, not talking on the cell or eating while driving, so Nando's issues an "official decree" whereby out of concern of the sadness (And even depression) that the new law has caused people, it has decided to open a new branch on the Zalka highway to cater for drivers wishing to console themselves about not being able to eat while driving. But it is the punchline that makes the ad so brilliant: Ma tekol zabet, kol Nando's (Don't have a traffic ticket, have a Nando's). It is the perfect example of something that is the product of specific circumstances (i.e. the sudden enforcement of the driving rules). Which reminds me of another great ad by Cyprus airways. At the time the airways were marketing themselves in Lebanon as being very close to Lebanon (Only 30 minutes by plane) so they launched a full campaign which said "The cedars 120 minutes, Cyprus 30 minutes" or "Baalbeck 160 minutes, Cyprus 30 minutes". And so on the day the first report of the UN sent International Inquiry Committe in the murder of ex-PM Rafic Hariri, and knowing how tense the country was on that day and that the committee was headquartered in Monte Verde, the ad ran as "Monte Verde 45 minutes, Cyprus 30 minutes." And yes, so timely creativity can do wonders indeed!

It IS time indeed... for smart social awareness

Social awareness is such a dilemma in Lebanon, either it is played with melodramma and therefore only stings on the second without leaving impact, or it is played too matter-of-factely and therefore ends up lacking the emotional appeal for the target audience. Enter the new campaign for the early detection of breast cancer. Its gimmick is so simple, it makes it bewildering! Mind you, in an oriental society, advertisers have to talk about breast cancer without showing breasts due to social sensitivity. Last time, the images of two round candles (One of them being put out of light) was shown, this time, the expression used is the Arabic "An Al Awan" which translates into "It is time!"... But the beauty of it is that the letters N in Arabic actually make the shape of the women's breasts.... I am not sure if the copywriter came up with it, or the art director or how the creative process happened, because this is basically a slogan and a visual all rolled into one. And, it is so smart, women might actually respond to it.

Friday, October 10, 2008

For those who still confuse Eden with Ehden in the north of Lebanon :)

A German, a Frenchman and an Lebanese went to an Art museum; They were standing in front of the painting of Adam and Eve in the Garden of Eden. The German said: 'They have perfect body and muscles. They must be German! But the Frenchman said: 'C'est Impossible!... they are so sexy. She so feminine, he so masculine...They must be French!' Finally the Lebanese said: 'La ya habibi... they don't have clothes..they don't have shoes..and they don't even have home. All they have is ONE apple to eat and to top it all they STILL think they are in Heaven!!!! Clearly, these two can only be Lebanese!!!

Thursday, October 9, 2008

Dubai boom and the reverse of the coin

(All images copyright Ghaith Abdul-Ahad) Ghaith Abdul-Ahad is an Iraqi journalist who writes for the Guardian and is also a contributor photographer for Getty Images. He photographed and wrote from behind the insurgent lines in Falluja and amongst the Shia militia in Najaf as well as covering the daily violence in Baghdad, Iraqi elections and investigating jihadi networks in Syria and Jordan. He has photographed for the Guardian the flip side of the housing boom in Dubai. In his article Abudl-Ahad says “I have left Dubai's spiraling towers, man-made islands and mega-malls behind and driven through the desert to the outskirts of the neighboring city of Abu Dhabi. Turn right before the Zaha Hadid bridge, and a few hundred metres takes you to the heart of Mousafah, a ghetto-like neighborhood of camps hidden away from the eyes of tourists. It is just one of many areas around the Gulf set aside for an army of laborers building the icons of architecture that are mushrooming all over the region.” On the workers tells him when he asks “How’s life?” “"What life? We have no life here. We are prisoners. We wake up at five, arrive to work at seven and are back at the camp at nine in the evening, day in and day out." All of these men are part of a huge scam that is helping the construction boom in the Gulf. Like hundreds of thousands of migrant workers, they each paid more than USD 1,500 to employment agents in India and Pakistan. They were promised double the wages they are actually getting, plus plane tickets to visit their families once a year, but none of the men in the room had actually read their contract. Only two of them knew how to read. "They lied to us," a worker with a long beard says. "They told us lies to bring us here. Some of us sold their land; others took big loans to come and work here." Over dinner, some more workers give Abdul-Ahad additional snippets about their lives: "My shift is eight hours and two overtime, but in reality we work 18 hours," one says. "The supervisors treat us like animals. I don't know if the owners [of the company] know." "There is no war, and the police treat us well," another chips in, "but the salary is not good." "That man hasn't been home for four years," says Ahmad, the chef for the night, pointing at a well-built young man. "He has no money to pay for the flight." A friend of Abdul-Ahad, a supposedly cultured Iraqi engineer said to him: "We will never use the new metro if it's not segregated," he tells me, referring to the state-of-the-art underground system being built in Dubai. "We will never sit next to Indians and Pakistanis with their smell," his wife explains. The engineer then continues and says: “"We need slaves. We need slaves to build monuments. Look who built the pyramids - they were slaves."

Akhasmak Ah, Aseebak la! * Arabs and concepts of globalization

Abstract: Arabs, be it in the region or throughout the world, have always had a difficult take on globalization. Afraid it would melt their cultural and religious values they have oscillated between refusing the concept outright, to including limited applications of it, to simply integrating it into their daily norm with a twist. The paper below discusses many such instances and bases its title on the famous Arab pop song by singer Nanacy Ajram “Akhasmak ah, aseebak la” (Her 2003 breakthrough hit) which translates into “I argue with you, yes, I leave you, no!” a typical attitude of the Arab consumer who tends to disagree with many of the elements he is presented with, but is unable to leave the globalization process alone. With the use of practical examples and precedents, it will highlight the ambiguity of dealing with the complex phenomenon that globalization proves to be. Research: Would you like a Mecca Cola, a Zamazam Cola, or even a Qibla Cola with those French fries? Although discontinued in 2005, Qibla Cola (1) is still a cousin in terms of ethics and marketing strategy to Zamzam and Mecca cola. Zamzam was launched in 1954, originally “an outreach of Pepsi” but later became its own independent company in 1979 following the Islamic revolution. (2) According to Wikipedia, “It was launched in France, in November 2002, by Tawfik Mathlouthi, as a means of aiding Palestinians by tapping into demand for alternative products in European countries. He had been inspired by a popular Iranian soft drink, Zam Zam Cola, which was already successful in Saudi Arabia and Bahrain, and in fact only decided to launch his own brand when he was unable to agree on terms for a distribution contract with Zam Zam.” (3) It is interesting to note that the three above-mentioned colas are actually spin-offs of the more famous originals: Pepsi Cola and Coca-cola. In themselves these products are imitations of originals, only they were suited for the taste and marketing aspirations of their target audiences. When Richard Nixon and Nikita Khrushchev made a public appearance together in the 1959 World Fair, which took place in the American National Exhibition in Moscow. The American pavilion, designed by Jack Masey, contained a recreation of a Long Island kichen. “Khrushchev averred that Russian kitchens were longer-lasting than American ones and that, in any case, he doubted the average US worker could afford what was on display. Nixon said they certainly could, and what became known as the Kitchen Debate gathered steam until the US vice-president thundered: "You must not be afraid of ideas!" Infuriatingly, the Russian president smiled and said: "That's what we're telling you - don't be afraid of ideas."” (4) The small irony is that Masey was born to immigrant parents, one English, and one Russian. So, as both sides back then accused each other of being “afraid of ideas,” at the height of the cold war, another anecdote comes to mind: Whereas the NASA (National Aeronautics and Space Administration) spent millions of Dollars to develop a pen that works in space, Russians used grease pencils to write while in orbit. (5) The above joke merely displays that sometimes local and rudimentary answers are best suited to complex questions. But are Arabs “afraid of ideals?” If we were to go back to the Cola interpretations, the question that begs itself is: What kind of Burger goes with such ethically engaged colas? The answer: “Beurger King” naturally! Indeed, “the bright and colorful eatery was launched in July (2005) in an eastern Paris suburb crowded with immigrants and dilapidated housing projects. Its name plays on the French word "Beur," meaning a second-generation North African living in France.” Catering for this target audience simply puts in perspective the alienation such a population was feeling, indeed, when France won the world cup in 1998 (Which it organized as well) the “Bleu, Blanc, Rouge” slogan (referring to the colors of the French flag) was transformed into “Black, blanc, Beur” However, the riots that engulfed the French suburbs in 2005 proved the slogan to be short-lived. According to journalist Haby Asservo, “this team, they told us, was the ultimate proof that integration had been a success. There was nothing, they said, that prevented the children of immigrants succeeding in French society. "Black, Blanc, Beur" was the slogan. It means "Black, White, Arab." […]The success of the French national team in 1998 and of players like Zidane and Thuram, while not to be taken as a political slogan for integration, is proof that something positive can come out of these marginalized communities. The power of these young people, if harnessed constructively can make France stronger and truer still to its ideals of liberty, equality and fraternity.” However, this author will also ask the question: Would Beurger King have existed if its clientele did not feel alienated in McDonald’s and Burger King? Other sectors whereby globalization is being targeted to local Arab audiences is music. “An example of a group who has armed itself with its lyrics is DAM, a trio of rappers, Tamer Nafer, Suhell Nafer, and Mahmud Jiery, who hail from Ramleh. The group’s name means blood in both Arabic and Hebrew and is also associated with the English curse word. DAM blends the influences of 2pac and Mos Def’s American hip hop flavor with the traditional Arabic music greats, George Wasouf and Fairuz.” (8) The movement is not only confined to Palestine, Lebanese artists such as Aksser (Which means “against the current” but also “going against the traffic” – something the Lebanese are famous for), Ashekman – which is also a slang Arabization of the French word “echappement” or exhaust pipe, also sing rap and hip-hop star RGB equally chants his lyrics in Arabic. Whereas rap and hi-hop were born in the American inner cities, their Arabic interpretations seem to speak to a new generation which is eager to incorporate Western elements into its musical repertoire. No one understood this better than Michel Elefteriades, the Lebanese producer and artist extraordinaire. By coupling traditional Arab sounds and celebrities with international beats he came up with a winning formula which has included so far: Tony Hanna & the Yugoslavian Gipsy Brass Band, Tony Hanna & the National Orchestra of Nowheristan, Hanine Y Son Cubano (Arabo-Cuban, 10908*), Jose Fernandez & Wadih El Safi, Jose G·lvez & the National Orchestra of Nowheristan. For those asking what “Nowehristan” is – or where it is – the answer is even more cryptic. Elefteriades “pulled the bases of a new nation he named Nowheristan. The ceremony of proclamation of the nation of Nowheristan received the United Nations' support by the presence of UN Secretary General’s personal representative and the Lebanese Minister of Culture. Numerous Arab intellectuals have joined the concept of Nowheristan and thousands of candidates from around the world have already requested applications for citizenship. H.I.H. is dedicating his time, his talent, his wealth… to promote the great Empire as an alternative to the political, ideological and economical problems of the world today.” (10) The movement of creating new nations was certainly not created by Elefteriades, as a matter of fact, one of the most known international authorities about such a phenomenon is the American Steven F. Scharff, who specializes in micronations which he defines as “any number of things: a model country that exists solely as work of fiction, a small group of people who are seeking sovereignty from another governmental power, a collection of brave souls who are trying to establish a new country, a tiny sovereign jurisdiction that may have escaped the notice of other major powers.” (11) In a personal interview, Scharff, a Nevada resident, explains that “there are several Arab micronations, including Assyria, which is composed of people scattered through Iran, Iraq, Turkey and Syria.” (12) An Arab micronation is a new way to blend into globalization through the use of the internet, because indeed, so far Assyria only exists through its online presence. Which naturally brings us to discuss how Arabs are slowly but surely blending the globalised world of the internet with their own perceptions. One of the most obvious ways is chat. Because most Arabs do not chat using the Arabic alphabet but rather an Arabized version of the Latin one. Sounds which are not present in the original phonetics of the Latin were replaced with Arabic numerals which resemble closely the letters in question. 2 for example is the “hamza” and 7 is the sound “h” with an emphasis which is not present in the original latin alphabet. (13) As a matter of fact, Arabic is known as “lughat al dad” which means the “language of the dad” – a phonetic sound and a letter not present in any other alphabet. The above Latinized version is also used for short message system on cellular phones. “The green-and-white limited edition Hidayah phone, which means divine guidance in Arabic, sounds the "azan" call to prayer five times a day as well as the bang of the traditional bedug drum used at sunset to signal the end of the fast. It also wakes Muslims up with religious songs before the dawn prayers so they can eat a final meal.” (14) Lately, in Beirut, and during the Holy Month of Ramadan, the cell phone is being put to good use as an alternative to the traditional “mousaharati,” a folkloric figure which would roam the streets with a drum in order to wake up the fasting people for the “souhour” meal at dawn prior to fasting. People wishing to wake each other up would simply give each other a missed call on the cell phone. Which is another way of incorporating international inventions for local customs. It is to note that some parts of the region were not on friendly terms with the mobile, specifically the camera-equipped cell phones. Sheik Abdul Aziz bin Abdullah Al al-Sheik, Saudi Arabia's highest religious authority, announced the religious edict Tuesday in remarks to al-Madina daily newspaper. The devices, he said, were "spreading obscenity in Muslim society," the newspaper reported."All citizens should renounce this (the use of cell phones with cameras) ... for it can harm everybody without discrimination," the paper quoted him as saying. Violators "should be strictly confronted and punished."” Other technological innovations which Arabs are still ambivalent about include television. Specifically, a major dilemma is occurring concerning reality shows which are adapted to Arab formats. A recently as May 2008 “A Kuwaiti Islamist lawmaker on Thursday urged authorities to ban a team from Lebanese reality TV show "Star Academy" from recruiting young Kuwaitis, saying the program destroys morals. "The recruitment of youth for a program that destroys morals and fights our (Islamic) values is no less bad and dangerous than recruiting them for terrorism or for peddling drugs," MP Waleed al-Tabtabai said in a statement.” (16) Such banning efforts in the past did not stop Kuwaiti national Bashar Al Chatti from scoring second place in the first season of Star Academy (19), a show based on cell phone voting. “The Middle East attempted their own version of Big Brother in 2004 with countries like Saudi Arabia, Bahrain, Lebanon, Oman, Egypt, Iraq, Jordan, Kuwait, Somalia, Syria and Tunisia participating. But due to religious protests it did not air past week one.” (17) The show was ruled as un-Islamic and cries of “Stop Sin Brother! No to indecency!” chanted the protesters. (18) Banning the TV show in question is but one of the ways in which Arabs demonstrate their displeasure whenever their values are derogated. One of the most serious is boycott. When Danish newspaper Jyllans-Posten published the cartoons of the Prophet Mohammed in 2006, the reply of the Middle East was to boycott Danish goods. “Denmark, a country with a positive image all over the world, suddenly found itself in the center of an international religious and political hurricane. In this maelstrom, the Danish-Swedish dairy conglomerate Arla became the target of a boycott. […] Arla was by far the foremost loser in the Cartoons-of-Mohammed episode. For Arla, the Mohammed episode was a real crisis; it posed a real and immediate threat to a major part of Arla’s business.” (21) “Arla Foods is Europe’s second-largest dairy company and the leading Danish exporter to Saudi Arabia, where it sells an estimated two billion kroner ($328 million) worth of products every year.“More and more supermarkets are taking our products off their shelves and don’t want fresh supplies because consumers no longer want to buy our brand,” Arla Foods spokesman Louis Honore told AFP.” (22) Interestingly, two years down the line, “Arla currently enjoys 95 percent of the turnover it had before the boycott began, the company said in a statement. In Saudia Arabia, however, the company's largest Middle Eastern market, Arla has only managed to reclaim 83 percent of its previous turnover.” (23) Which is another case where Arab consumers went into a fight with brands, only to forget about it at a later stage. Sometimes, instead of boycott, or simply complementary to it, alternative products are created. Sometimes even with a twist of humor. To those finding McDonald’s in Lebanon not compatible with their political tastes a joint called Guns and Buns whose motto is “A sandwich can kill you” might be the answer (It is important to point out however that when a bomb targeted a local branch for McDonald’s in 2003 (24), the company was quick to retaliate through a campaign in which it says it is a 100% Lebanese company employing Lebanese people and being a part of the local economy. The technique is reminiscent of the signature of the Americana Group which is “Americana, 100% Arab.” Guns and buns owner “Yousef Ibrahim presents rebranded Lebanese favourites like the "rocket-propelled grenade" (chicken on a skewer) and "terrorist bread". "They accuse us of terrorism, so let's serve terrorist bread, why not?" Mr Ibrahim told Hezbollah's al-Manar TV. You noticed the moment I opened the place, there was a lot of business Yousef IbrahimOther dishes include the Kalashnikov, Dragunov, Viper, B52, while realistic-looking weapons and ammunition decorate the counters, and camouflage netting hangs from the ceiling.” (25) Sometimes, the local version of an international phenomenon is not merely a person endeavor, actually, it might be required by law. One such aspect could be the Arabization of international logos as required by some Arab States. In effect, sometimes the result is borderline ridiculous such as “Brasserie Paul” whose sign in Arabic is written in the same way the word “urine” spells. Another example includes the launching of the Giorgio Armani perfume “Gio” in Saudi Arabia. The campaign, an adaptation of the international one, read “I want Gio” (Or rather I lust after Gio). Which in Arabic translated as “Abghi Gio” with one major problem: The way Gio was written on the bottle could be read in Arabic (Which is read from right to left as opposed to Latin) as: Mouna. Mouna being the popular name in Arab culture, the campaign therefore read “I lust after Mouna.” As a final concession to how signals could be misinterpreted from their original target, I refer to an example which happened to myself when I was a member of an advertising agency in Saudi Arabia. At the time, it was signaled to us that Lexus, the luxury car brand, had spotted a major untapped market: Upscale Saudi Women who had a lot of disposable income but who had not ventured into buying a car because they were not supposed to enter the showroom due to social reasons. So the car dealership which is owned by a large group actually went about and set a very luxurious showroom dedicated to women, and run by a woman with the assistance of female staff and saleswomen. To announce the opening of the showroom we created an ad which featured the door of the sporty convertible SC model (Which is therefore only a half-door) upon which was the handle of a female bag with the headline “For women only.” The visual therefore portrayed a ladies’ bag with a reference to cars or conversely, a car ad with a reference to women, On the night of opening, a large chunk of the clientele came in asked about the new Lexus handbags for women instead of inspecting the new car models. Summary: The above examples serve as a slice of how Arabs are dealing with technology and globalization. Making sure international concepts are translated locally, but insuring they have their own outtake on the final translation. One that makes them feel safe and not “afraid of ideas.” Arabs tend to fight with the globalization processes, but tend to yield in eventually, because just like Nancy Ajram whose 2003 breakthrough hit forms the title of this paper, admits to plastic surgery (26) by the same token, Arabs are able to accept certain aspects of globalization only after dipping them in local spices and sauces. Today, little Middle Eastern girls are playing with Fulla, the regional counterpart of the Barbie sensation, “Fulla roughly shares Barbie's size and proportions, but steps out of her shiny pink box wearing a black abaya and matching head scarf. She is named after a type of jasmine that grows in the Levant, and although she has an extensive and beautiful wardrobe (sold separately, of course), Fulla is usually displayed wearing her modest "outdoor fashion."” (27) Yet, it would not be uncommon for those girls to be singing Nancy Ajram’s songs while doing so. Just to make things a little more complex, Ajram has already renewed her contract with Coca-Cola as their celebrity representative (28), and her Chakhbat chakhabit album, (Which roughly translates into “doodle doodle) destined for children, was co-sponsored by the brand. Her 2008 outing, “Bitfakar fi eh?” (Which means “What are you thinking of?”) still has the logo of the soda drink everywhere on the promotional ads. What am I thinking of? I am thinking of the last lyrics of her “Akhasmak ah” hit, which simply go “Ahebak ah!” – I love you, yes! *Akhasmak Ah, aseebak la: I argue with you, yes, I leave you, no! References: 1) http://en.wikipedia.org/wiki/Qibla_Cola 2) http://en.wikipedia.org/wiki/Zam_Zam_Cola 3) http://en.wikipedia.org/wiki/Mecca_Cola 4) Wait till you see our talking chickens, Emma Brockes, The Guardian, September 18, 2008, http://www.guardian.co.uk/artanddesign/2008/sep/18/design.jackmasey 5) http://www.pencilrevolution.com/2005/12/russian-space-pen/ 6) http://www.usatoday.com/news/world/2005-08-05-muslim-burgers_x.htm 7) http://www.e-sports.com/articles/959/1/Black-Blanc-Beur-A-French-story/Page1.html 8) http://www.mideastyouth.com/2006/11/30/arabic-rap/ 9) http://profile.myspace.com/index.cfm?fuseaction=user.viewprofile&friendid=163878119 10) Ditto 11) http://www.angelfire.com/nv/micronations/enter.html 12) Email interview with Steven S. Scharff for the purposes of this paper 13) David Palfreyman (November 2003). ""A Funky Language for Teenzz to Use": Representing Gulf Arabic in Instant Messaging". Journal of Computer-Mediated Communication 9 (1). USC Annenberg School for Communication. Retrieved on 2008-08-25. 14) http://www.reuters.com/article/lifestyleMolt/idUSJAK26416320080908 15) http://www.sptimes.com/2004/09/30/Worldandnation/Saudi_Arabia_edict_ba.shtml 16) http://europenews.dk/en/node/10629 17) http://wanjiku-unlimited.blogspot.com/2008/08/big-brother-africa-iii.html 18) http://orwellproject.com/2004/02/27/protesters-want-bahrain-big-brother-off-the-air/ 19) http://www.fanoos.com/society/bachar_al_shatti.html 20) http://www.arabnews.com/?page=1§ion=0&article=7691221 22) http://www.arabnews.com/?page=1§ion=0&article=76912 21) Country Image and Consumer Nationalism. Case Arla and the Mohammed Cartoons Episode, Jaakko Lehtonen (Jyv‰skyl‰) 22) www.thelocal.se/10956/20080407/ 23) http://www.thelocal.se/9762/20080124/ 24) news.bbc.co.uk/2/hi/middle_east/2921463.stm 25) http://news.bbc.co.uk/2/hi/middle_east/7468729.stm 26) http://swedenburg.blogspot.com/2006/03/nancy-ajram-time-out-dubai.html 27) http://www.nytimes.com/2005/09/22/international/middleeast/22doll.html 28) http://www.nogomalarab.com/stars/nancy.php

Thursday, October 2, 2008

What's new copycat... Ooooh!

So the saying goes, "if you're paranoid, it doesn't mean they're not out to get you." Hmmm, OK, so maybe I do see copycat in everything.... But either this one terrible coincidence or the Bank Audi ad Horizon Plus ad card (Which serves to pay tuition) was directly "inspired" (Or perhaps "stolen") from an ad. I did back in 2003 for Bank of Beirut Madrassa loan. The line in effect, reads the same "Asset el ost" (Or a variant of it for Bank Audi). Which means "pay your tuition in chapters" (A creative line I came up with for the English version at the time). The main fault might not be the copywriter, but simply that of the account handler whose first duty after getting the brief is to make sure what the competition did and did not do. In this case, we cannot but go back to the contestant in a magic talent show who performed the trick of splitting the water in half and insuring a passage through it. To which the judge said in a dismissive way: "It's been done before!" (By Moses naturally...) So to Bank Audi (And H&C Leo Burnett) I say: It's been done before. Do your homework correctly next time.